Productivise is an online Application that offers you productivity, business management tools, and communications feature to conduct two-way communication, and the standalone applications associated with the Services (the “Platform”), including but not limited to the instant messaging services used to support for sending chat, pictures and text, documents, internet calling, video conferencing, voice messages, cloud storage, and other functions, as well as services that interoperate with other software. We understand that the services we deliver belong to you and your communication participants, not us.
Productivise user base is divided into 2 broad sections – “Organization Owner” (An authorized creator of an organization) & “Individual Participant” (who has been invited to join an Organization). We may collect and use the following types of data when you access the platform or use the Services:
A) Account Data
You, an Organization Owner or Organization Creator may give us data regarding the creation or activation of your account on the Platform, including your name, your photo, your business mobile number and your email address, and similar security information used for authentication and account access when you access the Platform or use the Services, such as instant messaging, group creation, audio and video conference, and other communication functions.
B) Organization Data
We process the content you generate on the Platform and with the Services, including:
C) Administrative Data
We process data as necessary to administer and provide the Services. This data includes:
D) Location Data With your permission, we may also collect your location data according to Business Owner's instruction. If you refuse to provide location information, you can switch off location information functionality on your mobile device and Services.
A) Policy Scope
B) Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Application, register on the application, and in connection with other activities, services, features or resources we make available on our application. Users may be asked for, as appropriate, name, email address, mailing address, mobile number. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Mobile App related activities.
C) Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our use. Non-personal identification information may include the type of mobile device and technical information about Users means of connection to our Application, such as the operating system and the Internet service providers utilized and other similar information.
To protect the customer resources area from misuse we actively monitor all logins into the system in addition to recording standard app logs. We collect login dates and times on an individual basis. This allows us to perform individual analysis of patterns of activity for the purposes of detecting prohibited access and misuse of the resources in the system.
Productivise Application collects and uses Users personal information for the following purposes:
A) To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.
B) To improve our Mobile App
We continually strive to improve our Application offerings based on the information and feedback we receive from you.
C) To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our application.
Our staff will only access your data at a minimum necessary standard, in order to provide technical or administrative support. For instance, if you open a support ticket, hire our consulting services, or your account is flagged for a security reason, then our staff may log into your account for the purpose of troubleshooting & correcting the reported issue or performing their contracted task. We will not, for any reason, disseminate your data other than as you have directed (e.g. sending reports, etc.).
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Mobile App.
Sensitive and private data exchange between the Mobile App and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
We do not share the Information with any third parties except under the following very limited circumstances. We may use, process, and disclose to third parties (only to the extent necessary), Account Data, Administrative Data, Organisation Data (including data accessed through your use of a Third Party Integration with Productivise Email such as Gmail), Interactions Data and Third Party Data to allow your access to and use of the Platform and the Services. Without prejudice to the purposes already set out:
A) As You Explicitly Allow:
We may share or otherwise use your Customer Information as you explicitly allow us and we may share Participant Information as both you and the Application Participant expressly allow. For example, you are given the opportunity to either hide or make available to certain Customer contact information in connection with any.
B) For Legal Reasons:
C) Affiliates and Acquisition:
If TechCelX Private Limited is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Application, of any change in ownership, uses of personal information, and choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.
We will retain information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
This Application contains links to other Applications that are not owned or controlled by TechCelX Private Limited. Please be aware that we, TechCelX Private Limited, are not responsible for the privacy practices of such other Mobile Apps. We encourage you to be aware when you leave our App and to read the privacy statements of each and every Application that collects personally identifiable information.
Your information may be viewed and modified in our active database in real-time at any time. If you wish to request deletion of data from our Application, please contact us at firstname.lastname@example.org. The changed information may remain in archives and records for some period of time. If the client requests Productivise to remove the Participant’s data or the Client’s data, Productivise will respond to their Client’s request within 30 business days.
TechCelX Private Limited
and we will endeavour to deal with your request as soon as possible.